Terms & Conditions

1. Use of Our Services

You agree to use our services only for lawful business purposes. You must not misuse our website or interfere with its operation.

2. Services We Provide

Mars Customer Success provides customer success operations including:

• Customer onboarding and support
• Retention and lifecycle management
• Revenue recovery and payment follow-ups
• QA, compliance, and CRM operations

We may update or improve our services at any time.

3. No Guarantee of Results

While we aim to improve retention, revenue recovery, and customer experience, results may vary depending on your business model, industry, and customer base.

4. Payments & Agreements

Any pricing, contracts, or agreements will be shared separately and must be agreed upon before services begin.

5. Confidentiality

Both parties agree to keep sensitive business information confidential unless required by law.

6. Limitation of Liability

Mars Customer Success is not responsible for indirect losses, including lost revenue, business interruption, or data loss caused by external systems or third-party tools.

7. Third-Party Tools

We may use third-party platforms such as CRM, communication tools, and analytics systems. We are not responsible for their performance or downtime.

8. Termination

Either party may terminate the service agreement upon written notice, in accordance with the contract terms.

9. Changes to Terms

We may update these terms at any time. Continued use of our services means you accept the updated terms.